Delivery Policy – Gernas Mall

Delivery Policy

Delivery Policy

Estimated Delivery Time
We aim to process all orders within 24 hours, Sunday-Thursday
9am-9pm. Delivery within Saudi Arabia typically takes 1-2 days
once your order has been processed. Delivery times for
international orders will depend on location. No deliveries
will be made on Fridays or public holidays.

Order Tracking
If a tracking number is provided by the courier, we will
update your order with the tracking information.

Delivery Rates and Destinations
The rate charged for the delivery of your order is based on
the weight and/or size of your order, and your location.
Before the final checkout page you will be shown what the
delivery cost will be, and you will have a chance to change
your order if you choose.

International deliveries are currently available to the
following countries:
Bahrain, Oman, Kuwait, Qatar, Saudi Arabia, Egypt, Jordan,
Lebanon, India, Nepal, Sri Lanka, Pakistan, Algeria, Morocco,
Tunisia, Cyprus, Singapore, Hong Kong, China, Taiwan,
Thailand, Malaysia, Japan, Philippines, Brunei, Bangladesh,
Indonesia, Turkey, Netherlands, Spain, Denmark, Finland,
Switzerland, Sweden, Germany, France, Greece, Norway, Italy,
Ireland, Austria, Portugal, USA, Canada, UK, New Zealand,
Australia, South Africa.

If you live in a country not listed here, please contact us at
support@gernasmall.com to see if we can deliver to your
location.

Out of Stock
All orders are subject to availability. We do our best to
accurately track inventory, however, occasionally we sell out
of items before online orders can be filled. If an item you
have ordered is not available, we will contact you to ask if
you would like:
1. the out of stock item sent when it becomes available. No
additional delivery charges will be applied if the full order
is already paid OR
2. an alternative item of the same value. We do not provide
refunds, but may offer a gift voucher if the item has been
discontinued or no suitable alternative is available.

Cash on Delivery
We offer this option in Saudi Arabia. You must provide at
least one mobile or landline number so the courier can arrange
a suitable time to deliver. Please be available at the agreed
time and have the correct amount ready for the courier to
collect. If payment isn't available, the order will not be
left and an additional charge may apply to re-deliver the
order.

Damaged Goods
If you receive your order and it has been damaged during
transit, please contact us immediately at
sales@gernasmall.com so we can resolve the issue.